How To Combine Live Chat, Chatbots And Omnichannel
As more and more consumers shift their shopping habits to include online and mobile channels, retailers are looking for ways to provide a consistent and satisfying experience across all of these touchpoints. One way to do this is through omnichannel chat, which allows customers to communicate with a retailer through a variety of channels, including […]
Which WhatsApp Inbox?
With WhatsApp now having the largest share of any messaging app (over 2 billion users), companies all over the world are experiencing a similar issue – employees and customers are using WhatsApp as a communications channel outside of regular IT with negative effects in productivity and compliance. Businesses such as […]
Become an Affiliate
Microsoft Teams Live Chat Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer […]
Using Slack with Live Chat will Ease your communication
Using Live Chat, you can direct customers from specific pages to specific groups according to their needs. Moreover, with the help of Slack channels, you can ensure that customers who click through to the pricing page chat with sales representatives. Integrating Slack with LiveChat lets you turn a chat into a public or private channel. […]
How chat and massaging will change in the next few years?
We’re using messaging apps more and more, from simple text-based services to chatbots. Thus, there is an explosion of messaging apps of all shapes and sizes. Messaging apps have overtaken social networks in monthly users, and the gap continues to grow. Businesses and companies are willing to integrate messaging options into their working platforms. In […]
Why companies are now thinking strategically about their instant messaging platform
Proper communications are is one of the most effective things for growing any company or business. And Instant Messaging is one of the most effective tools to progress any business’s communications, even in the workplace. Instant messaging offers convenience and a track record while being almost as quick as phone conversations. Also crucially, it’s asynchronous, […]
Integrating facebook messenger with slack and Ms Word
Today’s business environment requires chat-based collaboration software, whether you work remotely or in-house. Teams can access Slack and MS team online workspace through easy channel sharing, lightning-quick navigation, and easy integration with hundreds of apps. Imagine integrating Facebook messenger with your working platforms like slack and ms Word. A work-focused version of Facebook recently merged […]
Why Embed Chat Into Your SaaS Platform?
Online communication is now an important platform for sharing one’s skills or helping others. An embedded chat option lets you have actual-time conversations with your customers while they’re on your SAAS platform. There’s much more to embedded chat programs than presenting brief customer support in the SAAS platform. The chat option dramatically improves customer experience […]
How Did MS Teams Become So Pervasive?
Features Of MS Team That Are Unique And Useful Now we will look at some Microsoft features that support the platform: Chat function Conversation within teams and channels Group conversation Document storage in SharePoint Online video calling and screen sharing Meetings over the Internet Telephone replacement Teams live events Breakout rooms Audio conferencing Protocols Integrations […]
Don’t say a word
Try saying any sentence and then try typing it. Which is easier (unless you are a 200 words per minute uber touch typist)? Since people tend to do whatever is easiest, why is chatting or texting so much preferable? Who is telephoning people only the 6th most popular app on a mobile phone? Chatting is slower […]
