Using Live Chat, you can direct customers from specific pages to specific groups according to their needs. Moreover, with the help of Slack channels, you can ensure that customers who click through to the pricing page chat with sales representatives. Integrating Slack with LiveChat lets you turn a chat into a public or private channel. Businesses using Slack are more on integrating live chat into the platform because it brings so many advantages to growing the business.
Let’s take a look at how using Slack with live chat can help your business.
Using Slack with Live Chat will Ease your communication
Slack is one of the most popular business platforms globally for communication. So many organizations and businesses use this platform. It is possible to integrate live chat features with Slack.
The service platform provides comprehensive online communication with your office colleagues and your website visitors, who are potential customers. Consequently, with the live chat feature, as you are chatting with them all simultaneously, you don’t have to switch between different software or jump from one communication channel to another. They will all be on the same screen at the same time. Both the agent and website visitors will benefit from this, as they will save time and energy and improve their productivity. Agents will also be able to consult with each other before answering customer questions if they are not sure how to solve a problem. You can find chat history both in Slack and on Slack’s official website. Choosing Slack Live Chat over any other live chat application is largely due to this union. Live chat using Slack offers several benefits, including
- The combination of Slack with Live Chat improves the customer experience
- As a result, it aids in customer acquisition and customer onboarding
- Communication will be easy among team members.
- Remote employees will be easily able to connect through the team.
- Employs will be able to handle all aspects of customer acquisition and onboarding for their customers
- It boosts the productivity of your customer service staff
- 24/7 customer service is possible with live chat
- Customer engagement is increased by live chat
- You can gain an advantage over your competitors if you use the live chat
Live chat offers so much more than just a better way for your customers to reach your customer service representatives. Besides improving the customer experience, live chat can boost agent productivity, give you a better understanding of your customer’s behavior, and give you more tools to make better product decisions. Whether you have a small business or a big one, you should utilize the slack live chat option to grow your business.
Best way to connect Customized Live chat with Snack and other business platforms
Slack comes with many great features, but they aren’t all available with every Live Chat Software provider. But that is not the case with Captivate.io. You can customize the look of your widget using the Captivate.io service. Many customization options are available, including color, positioning on the window, white-label widgets, and more. Now you can integrate Slack into the site and make trigger messages pop up when a visitor arrives. You can also send text messages, screenshots, or other files. After the conversation has ended, you can access chat transcripts and rate requests. Besides offering a form of prerequisites, metadata, and saved answers to the most common questions, we offer agents a form of prerequisites, metadata, and saved replies. The agent closes the chat when the conversation is over.
In the case that a visitor is from another time zone and that agents are therefore unable to reply at this time, the visitor will receive a confirmation, an apology, and an email confirming the agents will most definitely contact them. Captivate.io offers a complete solution for your business and helps your communication and other work easily by integrating useful software. Captivate.io team members understand the importance of personal data and are fully GDPR compliant. You can use customized options for your messaging option, like deleting or changing history. It is simple and convenient.
For a more convenient live chat option in Slack, captivate.io offer different option to the business or organizations. Besides, their service is affordable and easily adjustable plans.
When agents interact in an ongoing chat, they can observe the customer’s tone and sentiment and adapt their style to accommodate the situation. If an agent matches the customer’s style or adjusts the formality to be more friendly, they can establish quick rapport, resulting in a friendly, useful relationship. This is why if you are an organization not using Slack with live chat, that can affect your business in the long run.
There are some benefits to using a texting platform over a traditional channel. It allows you to show off your agent’s personality more honestly. And Captivate. Io can help you integrate different useful software, including live chat opting, into your business platform.