2024: watch out GUIs, the Chat UI is coming…
What’s a Chat UI then? I’m old enough to remember green screen terminals. When I started at IBM in the 80s, IBM was one of the few companies to have email (PROFS, it was called, and I can’t quite remember why. ‘O’ stood for office, I think). Anyway, that’s how we used to work back […]
What’s in a Widget
In today’s dynamic digital landscape, web widgets have evolved to become the cornerstone of user engagement. A prime example of these widgets is the Captivate Chat Widget, which offers an array of compelling reasons to stand out as an exceptional choice for website owners looking to enhance their online presence and connect with their audience […]
No GPT Bot, no Business
GPT is here, make no mistake, and it’s about to revolutionize every website. In the not-so-distant past, having a website was the hallmark of a forward-thinking business. As the Internet exploded onto the scene, any company without an online presence appeared archaic and out of touch. Gone were the days when customers had to rely […]
ChatGPT Development Practice Growth
Our ChatGPT Development Practice is booming! Our ChatGPT development practice at Captivate Chat has been experiencing remarkable growth since its launch in November 2022. The introduction of ChatGPT has not only transformed the world but has also had a profound impact on our platform, CaptivateChat. It has provided us with the perfect infrastructure to seamlessly […]
Ai The Future of Live Chat in Customer Service
Ai The Future of Live Chat in Customer Service. Artificial intelligence (AI) is quickly becoming the future of live chat in customer service. AI-powered chatbots are able to provide customers with more efficient and effective customer service experiences in a fraction of the time it would take a human agent. Artificial intelligence (AI) is quickly […]
Chatbots are Really Annoying
Do you know what’s really annoying? For a start, people who ask questions like that, where you are meant to say “what”, so they have your attention. But also chatbots. Chatbots are everywhere, but they tend to be everywhere annoying people. As a recent trend in customer service, they’re supposed to make life easy for […]
The Revolutionary Advantages of ChatGPT in Customer Service
ChatGPT, a cutting-edge artificial intelligence language model developed by OpenAI, is transforming the landscape of customer service. Unlike traditional chatbots, ChatGPT’s advanced capabilities allow it to understand natural language and provide personalized and accurate responses, making it an indispensable asset for businesses seeking to improve their customer experience. Unlike previous chatbot technologies, which often required […]
Ai Stocks To Watch In 2023
AI Stocks To Watch In 2023 As the world continues to become more reliant on artificial intelligence (AI), investors are increasingly looking for the best opportunities to get involved in the industry. Here are a few stocks to watch in ’23. Investors should take note of the following stocks to watch in 2023 Microsoft Corporation: […]
Why not open up your internal collaboration tool to your customers so they can benefit from your most valuable asset, your people?
Why don’t some companies just punch me in the face? It would be a better CX. We all know that sinking feeling when you accept that you have run out of road and you will have to contact some mega-organisation. We are aware that the organisation has spent the last 10 years hiding its phone […]
How Will ChatGPT Affect The Live Chat Industry
ChatGPT (short for “chat Generative Pre-training Transformer”) is a variant of the GPT language model, which was developed by OpenAI specifically for chat-based applications. As a language model, ChatGPT is able to generate human-like text and can be used to power a variety of chat-based applications such as chatbots, virtual assistants, and messaging platforms. The […]
