Microsoft Teams Live Chat
Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer and improve CX but having those chats right there in Teams.
The Captivate Hub is a native Teams application, not a tab which means those conversations can be switched around the organisation, other Teams members can be added and the full functionality of Teams is preserved.