Bring WhatsApp customers into Microsoft Teams
The Captivate Hub is a new messaging platform that allows your clients to chat to you using WhatsApp right into a Microsoft Teams channel. This means they have great customer experience and don’t lose messages. You also get all the benefits of Microsoft Teams such as integrations, bots, files etc. With just one click, your […]
Chatbot Spaghetti (Sprawl)
What on earth is chatbot spaghetti? If you’re deciding to install a chatbot in any kind of sizable organization, you’d better think about it first. The shift of buying power from IT to business means that business units in organisations are being sold applications and tactical chatbot solutions that are great for them but don’t […]
Imagine going to a chatbot party
You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and summon up the courage to go up to another bot. You: Hi, where can I get a drink? Jokebot: I don’t know, I’m the […]
